PAYMENT AND CANCELLATION POLICY
We have changed our booking conditions and cancellation policy to reflect the changing world of Covid. We hope these changes will give our guests more flexibility and control over their bookings while also protecting us from the vagaries of the industry.
Our NON-REFUNDABLE payments carry credit for guests to reschedule their booking. *
Deposit: 10% non-refundable deposit is rquired to secure the booking.
An invoice will be sent out outlining payment options.
Balance: 90% non-refundable balance to be paid 30 days prior to arrival.
Reschedule: possible up to 14 days prior to arrival.
*Conditions for date changes for non-refundable bookings
These are the conditions for date changes:
• Guests must cancel their original booking at least 14 days prior to arrival
• Guests can only reschedule for the same or a higher price per night
• booking conditions won’t change
• date changes can only be made once
• changes can only reflect real-time availability, rates and restrictions
• date changes can be made within a 12-month period of the original booking
All reservations need to be confirmed by The Green Mango Villa team.